Shipping & Payment Terms

Shipping & Payment Terms (valid from 2025)

1. Shipping information

1.1 Shipping countries

We currently ship to:

  • Germany

1.2 Shipping costs Germany

  • Standard shipping: Costs are displayed at checkout.

Note: Shipping costs are displayed transparently during the ordering process.

1.3 Shipping service providers

Depending on the item, we ship via:

  • DHL
  • DPD
  • UPS
  • Dropshipping fulfillment partners at home and abroad

You will automatically receive shipment tracking information as soon as the goods have been shipped.

1.4 Delivery times

Our delivery times are:

  • Germany: approx. 2–8 working days

Please note that due to our dropshipping model, delivery times may vary for individual items. The applicable delivery time is displayed on the product page.

1.5 Dropshipping / Multiple Shipments

Some of our products are shipped directly from the manufacturer or an external fulfillment partner. Therefore, the following may occur:

  • Partial deliveries,
  • different shipping packages,
  • different shipping times

come. There will be no additional shipping costs for you.

1.6 Delivery errors

If a delivery cannot be made due to circumstances for which you as the customer are responsible (e.g., incorrect address, failure to collect), you will bear the resulting return and/or reshipping costs. This excludes returns made due to a valid cancellation.

1.7 Return address

Please send returns exclusively to: RECONNECT GmbH Milanweg 4 65321 Heidenrod Germany. We cannot accept collect shipments.

1.8 Return shipping costs

The customer is responsible for return shipping costs. Returns must be sent insured with tracking (DHL, DPD or UPS).

2. Payment terms

2.1 Available payment methods

The following payment methods are available in the online shop:

• Shopify Payments

  • Credit card (Visa, Mastercard, American Express)
  • Apple Pay
  • Google Pay
  • Klarna Instant Bank Transfer
  • Klarna invoice (if activated)
  • Klarna installment purchase (if activated)
    • PayPal (payment via your PayPal account or credit card via PayPal)
    • Klarna
  • Instant bank transfer
  • Purchase on account*

Note: The available payment methods are displayed at checkout.

2.2 Due Date

For all payment methods, the purchase price is due immediately unless a separate payment agreement has been made.

2.3 Payment processing

Payment processing is handled via:

  • Shopify Payments / Stripe
  • PayPal (Europe) S.à rl et Cie, SCA
  • Klarna Bank AB (publ)

These providers may conduct credit checks or reject payment methods.

2.4 Payment from abroad

Payments from third countries may incur additional fees or conversion costs, which must be borne by the customer.

3. Retention of title

The goods remain the property of RECONNECT GmbH until full payment has been received.

4. Customer Service

You can reach our customer service at: service@neumuehle-home.de